Effective Date: [Apr 25, 2022]
Date of latest update and issuance: [Apr 25, 2022] (replacing the former version)
Welcome to Use Our Products and Services!
"INTSIG" or "We" refers to INTSIG Information Co., Ltd. with its registered office in Shanghai PRC.
“You” refers to the users (whether registered or not) of Our Products and the purchasers of paid services.
“Our Products” include software Products and services (provided by our company and/or our branches, affiliates or partners across the globe) in connection with the software Products we provide. The software Products and applications we provide include [CamScanner].
(1) Collection purpose and classification of personal information;
(2) Scope and means of information collection;
(3) Options we provide you with, including that of how to have access to, review and update personal information and cancel the account;
(4) Use and setting of personal information;
(5) Sharing, disclosure of and making available to public the personal information;
(6) Information security, etc.
III. Collection purpose and classification of personal information
1. Purpose of information collection
We provide services to you by means of website, software and other applications. We collect your information only for the purpose of providing products and services to you (functions designed for each product differs from one another; you should familiarize yourselves with these differences and make your own privacy settings based on your needs and the circumstance), improving your experience of using Our Products and services, and facilitating your use of Our Products and services more expediently.
2. Classification of information
The information generated during your use of Our Products and services may be categorized into the following two types by whether the information subject is identifiable or not with the information:
(1) Identifiable personal information: mainly including the information you submit, and it may be used to directly identify, trace, discern, and determine your true identity, such as e-mail address and phone number, etc.
(2) Unidentifiable personal information: mainly including the information generated during using Our Products and services, and it may be related to you but cannot be used to directly identify, trace, discern and determine your true identity, such as the records of your use of Our products and services.
3. Considerations in design of the Products’ personal information protection
In designing the Products’ personal information protection, the following factors are taken into consideration:
a) Supply of the Products and services;
b) Security setting of the operating system on user’s terminal equipment (this usually refers to the different security settings in Android and IOS systems);
c) PRC Cyber Security Law, EU General Data Protection Regulation and other applicable laws and regulations and mandatory standards;
d) The level of information protection in the same industry, similar products or existing technology and market;
e) Recommended standards, feedback from user’s complaints; and
f) Other measures conducive to improving products and services and improving cyber information security.
IV. Scope and means of information collection
1. Information you submit
(1) Registration information you submit and the information collected based on industry practice and demand of the Products.
At the time you register your [CamScanner] account, in order to identify the user and facilitate contact, you shall provide the real and effective information such as e-mail address of phone number, etc. You understand and agree that under necessary circumstances (e.g. cancel of account, etc.), we may identify you based on your registration information, so as to prevent any other person from using your identity to operate fraudulently which will affect your normal use of Our Products and services.
(2) Data information you upload
The information you may upload image and document during using our services can be your personal information or the personal information of others protected by laws and may related to your or others private information protected by law that may involve your or others privacy, or is granted protection under copyright law, etc. You shall guarantee that you have obtained the necessary authorization to copy and upload such data information. You will be required to make proper setting and adopt appropriate security measure so as to prevent the leakage of data and damage to right owner’s interests. Please pay great attention to protecting your own or others data information. You shall refrain from disclosing the data information to the public without authorization.
2. The information we obtain during your use of Our Products and services
(1) In order to provide high-quality services to you, Our Products collect information for the purpose of performing the product service contract based on the need of Our Products collecting the information from images and documents you upload. We may record and analyze the use and the method of use of our services and any other relevant information, including hardware model and identification information, operating system version, system activities and other device information, Internet Protocol address, account sign-in or sign-out, clicks of advertisements and other log information, as well as Web Beacon or Cookies, browser version information. You may manage permission through security software and we will try our best to seek a balance between your permission and your experience, for instance that we may inform you of authorizing when you first use relevant functions, but then we will no longer inform you frequently to avoid affecting your experience. However, you may not use the products to achieve the purpose of net social if you disagree with the authorization. The purpose of collecting the information of installing applications is only for analyzing which other products would be selected for use by our clients with Our Products. The information of operating system, etc. is collected for security of the products, which can be in the form of security tip to you.
(2) When you use Our Products and services, you may need to synchronize files, for example, by yourself or automatically set up synchronization of files to Google Drive, Drop Box, etc. In this scenario, we will obtain the information through third-party’s APIs, such as Google APIs. CamScanner’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. For the restricted scope information: i) we only use it to provide or improve user-facing features. ii) we only transfer it to others if that transfer is (a) necessary to provide or improve user-facing features, (b) to comply with applicable laws, or (c) a part of a merger, acquisition or sale of assets. iii) we shall not use or transfer it to serve users advertisements,including personalized, re-targeted and interest-based advertising. iv) we shall not allow humans to read it except that: (a) we obtain a user's consent to read specific messages (for example, for tech support), (b) it's necessary for security purposes (for example, investigating abuse), (c) to comply with applicable laws, and (d) we aggregate and anonymize the information and only use it for internal operations (for example, reporting aggregate statistics in an internal dashboard).
In addition, if third-party’s APIs have any requirements regarding data use and transmission, we comply with the third-party data policy to the extent that it does not violate applicable laws and regulations.
Including the information mentioned above, the information we collect and/or use include user personal information, non-user personal information, the information recorded by third party’s platform, etc.
You agree that the scope of information we collect mentioned above can be properly adjusted with development of legal and regulatory provisions, development of technology and business and user’s feedback, etc.
V. Access to, review and update of personal information
You can access, review and update (to ensure that we can timely reach you when necessary, you should process some update upon change of the information) your personal information; However, for the sake of security, you may only do so after you log in. In case of any changes to your personal information, you shall timely log in your account and update accordingly.
VI. Cancellation of personal account
You may contact us at [[email protected]] to cancel your account. We will respond to your request within a reasonable time. After cancelation of your account, we are not obliged to keep or provide information under your account. Except as otherwise provided by law, we will delete your personal information if so requested by you.
VII. Use and setting of personal information
By using Our Products and services, you consent to and grant authorization to our collection and processing your information, including the device and software user information, personal information and content information uploaded by user (mainly the image information you uploaded; regarding the uploaded content, you warrant that you have the intellectual property involved therein or have obtained the relevant license and there is no infringement of third party’s right). The information is only used for the optimization of software interface interaction. No specific information will be used or disclosed.
You understand and agree that the information you make public (because of your own choice or our default setting, e.g. the document or user name you share) may be browsed, reposted and commented by other users of our services. You may protect your critical information by deciding whether to upload certain information, and whether to turn on the specific function of Our Products. To prevent harassment due to abuse of personal information by others, we suggest you pay attention and soon familiarize yourself with the function setting of Our Products. The default setting is offered in consideration of various factors including industry customs, general need of most users and product form, etc. It is possible that what suits most users does not meet your particular need. YOU UNDERSTAND AND AGREE THAT, GIVEN THAT THE SERVICES WE PROVIDE INCLUDE SOCIAL NETWORKING WEB SERVICES, THE DEFAULT SETTING OF OUR PRODUCTS MAY MAKE YOUR PERSONAL INFORMATION AVAILABLE TO THE PUBLIC IN ORDER TO IMPROVE USER EXPERIENCE, AND SUCH DEFAULT SETTING MAY ENABLE ANY OTHER PERSON TO HAVE ACCESS TO OR OBTAIN YOUR PERSONAL INFORMATION.
If we use your information under any circumstance other than that specified herein, we will obtain your prior consent.
Your personal registration information, including but not limited to accounts, username and any other information set by you as sharable, will be seen by users with whom you share documents or collaborate. The shared information is for the sole purpose of identification of the owner of the document.
Our Products will ask for the following permissions during regular operation:
1. Storage: Access to device storage in order to read and manage documents
2. Camera & Album: Using your device’s camera and photo album to take photos for the function of auto crop
3. Phone: Accessing the equipment ID for bounding Premium Membership to your device or for use without sign-in.
It is required to grant these permissions otherwise the stated functions may not work as intended.
To improve our service quality, we also provide cloud services:
1. To process Cloud OCR, we process these requests through our cloud;
2. To process Cloud Fax, we pass the images you send us through a third party, independent fax service;
3. To process translation requests, we will send the texts recognized from your document to a third party, independent translation service.
As more functions are added to our product, extra permissions may be required. We will always ask for your approval before accessing your data.
Cooperation in: syncing file via user operation or automatic setting to and In-app advertising
Cooperation in: syncing file via user operation or automatic setting to dropbox
Cooperation in: syncing file via user operation or automatic setting to Box
Cooperation in: syncing file via user operation or automatic setting to Evernote
Cooperation in: syncing file via user operation or automatic setting to Google Drive
Cooperation in: syncing file via user operation or automatic setting to OneDrive\OneNote
Cooperation in: third-party fax
Cooperation in: data statistics and collection of breakdown issues
Cooperation in: In-App advertising
Cooperation in: Cloud translation
IX. Sharing personal information and third-party service
Unless otherwise provided herein, we will not share your personal information with any entity other than INTSIG or affiliates, partners or solution providers without your consent, and in particular, we will not sell, lease or otherwise distribute your information. In case you find there is steal, sale or unauthorized storage of personal information, please report to us and provide as many clues as possible so that we can investigate and deal with the matter. As a portion of our services may be provided to you as a result of our cooperation with abovementioned relevant companies, you consent to our provision of your information to the foregoing relevant companies for the purpose of providing you with the corresponding services. Such relevant companies only use your information for the purpose of providing corresponding services. We guarantee the safe use of such information by entering into confidentiality agreement or including confidentiality provisions in the contract with such relevant companies. During your use of relevant services, such relevant companies will also undertake the same responsibilities as those we undertake in order to protect the security of your information. If the relevant companies fail to protect your information security, we will pursue their default liability, etc. according to law and contract and we will also probably reach you for negotiation to have your authorization that we can pursue any other party’s legal liability, for and on behalf of you, relating to your right of being protected for the personal information.
X. Disclosure of and making available to public the personal identity information
1. You agree to make your personal information available to public including but not limited to in the default setting or other setting you adjusted the Products to;
2. User’s personal information is provided according to law, or required by governmental or judicial authority; or
3. In case of emergency and where necessary, the information is required to be disclosed in order to protect the lawful rights and interests of INTSIG or other users or the public security and public interest.
Under the circumstances described in the above Sub-clauses 2 and 3, we will do our best to notify you on the disclosure. You understand and agree that the notification to you will be made in the principles of promptness and integrity, BUT IF IT CANNOT BE TIMELY MADE DUE TO OBJECTIVE FACTOR OR FOR REASONABLE CAUSE, WE WILL NOT ASSUME ANY RESPONSIBILITY FOR THAT.
XI. Privacy protection in bankruptcy/sale/merger
If your trust in us changes upon the abovementioned assignment, you can cancel your account according to the existing rules.
XII. Information security
We take various security technologies and measures to protect the information and data stored in systems against unauthorized access, use or disclosure of the same. For instance, the safe channel for information you send through Our Products or website to us is protected by TLS (an updated edition of SSL, with 2048-bit RSA and 256-bit AES encryption), and the information you store in the server is safeguarded with AES 256-bit encryption, a bank-grade security standard. Specific technical measures will be adjusted from time to time with the technical and business development.
We will use our best efforts to protect the security of your information. However, despite all the abovementioned security technologies and measures we have been taken, we appreciate your understanding that THERE IS NO SECURITY MEASURE IN THE INFORMATION NETWORK THAT WORKS AGAINST ALL KINDS OF RISKS due to the complexity of security environment of Internet. You may visit Security & Protection [https://v3.camscanner.com/app/security] to further understand our information security policy.
We perform our obligation on cyber security of information under the PRC Cybersecurity Law. Please understand that there are many factors affecting cybersecurity and for the risk of cyber security of information caused not for our reason, we should timely follow up with technical remedy or precautionary measure as well, BUT WE WILL NOT ASSUME ANY LIABILITY.
XIII. Remedies for divulgence of secrets
If your personal information has been or may be leaked, destructed, or lost, we will take remedies at once and notify you soonest possible (via alert/announcement posted on the website, push notification, text, telephone or e-mail) and report to the relevant authority; In any event of leakage, destruction or loss where the threat level is high, our remedies may include discontinuation of service for the account involved (to be resumed soonest practicable). If our remedies require your assistance, please assist.
If you are aware your personal information has been or may be leaked, please notify us in a timely manner. We will use our best efforts to take reasonable measures to offer assistance.
XIV. Privacy terms applicable to juveniles
We pay great attention to the security and protection of juveniles’ privacy and data. We will be unable to identify whether the user is a juvenile unless we are expressly notified of the same. We will neither use personal information of juveniles nor disclose personal identity information of juveniles to any third-party, if we are informed that the user is a juvenile, unless for the purpose of providing necessary and emergent help or as stipulated herein. If any guardian or interested party of the juvenile finds that there is issue of juvenile’s information involved in Our Products, please contact us via our customer service support to file complaint at [email protected]. Upon verification and concluding we have the issue, we will soonest possible delete information, cancel account or respond otherwise as required. If development of relevant legislation has new demand for protection of juvenile’s privacy, we will take further action soonest possible and ensure our strict compliance in operation.
Exceptionally, if you are a child (i.e. under the age of 14), in order to protect children's personal information, we also issued the "Children's Privacy Protection Guideline". Before you use our products or services, you and your guardian should also carefully read the "Children's Privacy Protection Guideline". You may use our products or services only after obtaining the guardian's consent to the "Children's Privacy Protection Guideline"
XV. Law and Jurisdiction
XVI. Risks and exemption
If your personal information or privacy is leaked due to any of the following causes, we will use our best efforts to remedy or assist you, provided, however, that you shall agree that we are not liable for:
1. Information divulged due to computer virus, trojan and hacker attack;
2. Personal information divulged because you tell your password to others, cause others to have your password, or share a registered account with others; or
3. Any other divulgence of personal information not caused by reason of INTSIG.
XVII. Storage of personal information
The information we collect may be stored and processed by INTSIG or its affiliates or service providers through their servers. As Our Products can be downloaded and used by users worldwide, the servers may be located in China (for the purpose of this clause, excluding HK, Macao and Taiwan) or other country/region based on the need of providing the service.
XVIII. Special provisions applicable to certain country/region
Regarding the personal information collected and generated in China (for the purpose of this clause, excluding HK, Macao and Taiwan), we will comply with the PRC Cybersecurity Law on cross-border transfer of personal information and important business data by operator of key information infrastructure.
In Hong Kong Special Administrative Region, Macao Special Administrative Region and Taiwan, Our Products and services will comply with all applicable legal provisions of each of the regions including but not limited to the HK Personal Data (Privacy) Ordinance.
In the circumstance where the EU General Data Protection Regulation applies to the services provided by us, we commit that you will in addition have the relevant rights and interests under the Regulation including but not limited to right of access to data (you have the right to obtain from us confirmation as to whether or not personal data concerning you are being processed, where they are being processed and for what purpose they are being processed), right to data portability (under certain condition, we will provide to you or another designated data controller upon your request your data in the form stipulated by the Regulation), right to erase (under certain condition, we will erase all personal data concerning you without undue delay upon your request).
In the United States, Our Products and services will comply with all applicable legal provisions including but not limited to the US Privacy Act, the US Electronic Communications Privacy Act and the US Children's Online Privacy Protection Act.
If there is anything herein contradicting the legal provisions applicable to it, the legal provisions prevail over the contradicting part. If there is anything not covered hereunder, the applicable legal provisions will fill in and govern.
We pay high level to attention to your information security and specially have a commission of information security, which leads and coordinates relevant departments in handling information security and inspects our company’s risk level of information security on a periodical basis; in the meanwhile, the head of the commission will be the Data Protection Officer whose duty includes guarantee of our company-wide performance in fulfilling the commitment of information security, etc.